Lukas Suchanek
Director Solution Train Engineering
Biography.
Lukas Suchanek brings over 15 years of expertise in IT program management and digital transformation. As Director of Solution Train Engineering at Sky Deutschland, he leads CRM solutions and the Salesforce.com ecosystem, focusing on seamless digital customer experiences and the rollout of the Scaled Agile Framework (SAFe). Lukas has also driven IT operations improvements through lean-agile methodologies and has extensive experience in CRM implementations and project management, with a background in the Bundeswehr and consultancy roles.
Talk.
Driving Holistic Change: Transforming Sky Germany’s System Migration
Key Achievements:
1. Organizational Agility: We cultivated a culture of continuous improvement and responsiveness, empowering our teams to swiftly react to market demands and internal shifts.
2. Seamless Migration: Through meticulous planning and execution, we transitioned from Siebel to Salesforce with minimal disruption, leveraging agile methodologies to manage complexities and ensure a smooth user experience.
3. Enhanced Collaboration: By fostering cross-functional collaboration, we broke down silos and enabled a more cohesive, efficient workflow, leading to faster decision-making and implementation.
4. Sustained Innovation: Our agile transformation has equipped us with the agility to continuously innovate, ensuring we stay ahead in the competitive landscape and meet our customers’ evolving needs.
The Result: A Future-Ready Sky Germany
Our transformation journey has positioned Sky Germany not just as a user of cutting-edge CRM technology but as a leader in organizational agility. We are now better prepared to navigate the challenges of tomorrow, with a dynamic system and an agile mindset at our core.