Gregorio Uglioni
Head of Business Transformation
Biography.
With a proven track record of driving business and digital transformation and achieving measurable results, Gregorio is a dedicated and results-oriented professional with expertise in business strategy, business and digital transformation, customer experience, and leadership. One belief he stands by is that it’s not about B2B or B2C; we are in a H2H – Human to Human – environment. Every transformation starts with people and ends in delivering value to the people.
Gregorio is also a seasoned Keynote speaker, having taken to the stage at many different events including the Customer Experience Forum, CX Day Italy 2022, and Swiss Customer Relations Forum, 2024. Moreover, he has participated in over 20 international podcasts and appeared on platforms like Customer Contact Week Digital and Genesys Cloud TV.
Talk.
Human Centred Transformation in the Healthcare Industry
Learn about the challenges faced from a macro and micro-economic perspective in the public health sector and how we can face these challenges with human-centred transformation. We will talk about learnings of our 3 years (coming from the private sector) and working in the public sector and why we need more contemporary transformation and change management skills in the public sector.