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Knowledge Sharing: Generative AI Set to Disrupt the IT Services Provider Industry 

Generative AI (GenAI) is set to transform the IT services landscape, especially in software engineering. With its ability to automate up to 40% of current coding tasks, GenAI introduces a paradigm shift, pressuring IT service providers to adapt their pricing models from labour-based to outcome-driven approaches. While GenAI promises significant productivity gains, success in IT projects will still depend on managing risks and navigating client-specific complexities. At Xebia, we view GenAI as a transformative force and are excited to integrate its potential into our service delivery.

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